Data Protection and Privacy Policy

VitalTrace Pty Lt

1. Purpose

VitalTrace Pty Ltd ("we," "our," or "us") is committed to protecting the privacy of individuals and handling personal data responsibly in compliance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose personal information.

2. Scope

This policy applies to all employees, contractors, and third-party service providers of VitalTrace Pty Ltd and covers all personal information handled in the course of our operations.

3. Definitions

  • Personal Information: Any information about an identified individual or an individual who is reasonably identifiable.
  • Sensitive Information: Includes information about an individual's health, racial or ethnic origin, political opinions, religious beliefs, or criminal record.
  • Data Breach: Unauthorized access, disclosure, or loss of personal information.

4. Collection of Personal Information

We collect personal information necessary for our business operations, including:

Types of Information:

  • Contact details (e.g., name, email, phone number).
  • Health-related data necessary for our services or research.
  • Financial information for billing purposes.

Methods of Collection:

  • Directly from individuals (e.g., forms, surveys, or communications).
  • Through our website, including cookies and analytics tools.
  • From third parties with consent or as required by law.

5. Use of Personal Information

We use personal information to:

  • Provide and improve our products and services.
  • Comply with legal and regulatory requirements.
  • Communicate with clients, customers, and stakeholders.
  • Conduct research and development with appropriate safeguards.

6. Disclosure of Personal Information

We may share personal information with:

  • Service providers assisting with business operations (e.g., IT, payment processors).
  • Regulators or law enforcement agencies where required by law.
  • Third parties with explicit consent from the individual.

7. Data Security

We implement robust measures to safeguard personal information, including:

  • Technical Safeguards: Firewalls, encryption, and secure servers.
  • Administrative Safeguards: Access controls and regular training for employees.
  • Physical Safeguards: Secure storage for physical records.

In the event of a data breach, we follow our Notifiable Data Breach (NDB) Plan to mitigate harm and ensure compliance with reporting obligations under the Privacy Act 1988.

8. Access and Correction of Personal Information

Individuals have the right to:

  • Access their personal information held by us.
  • Request corrections to ensure information is accurate, complete, and up-to-date.

Requests can be made via email at info@vitaltrace.com.au.

9. Retention of Data

Personal information is retained only as long as necessary for business purposes or legal obligations. Data no longer required is securely destroyed or de-identified.

10. Cookies and Online Data Collection

Our website uses cookies to enhance user experience and collect analytics. Users can manage cookie preferences through their browser settings.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party sites.

12. Complaints and Queries

If you have concerns about how your personal information is handled, you can contact us:

We aim to resolve complaints promptly in accordance with our internal procedures.

13. Changes to this Policy

This policy is subject to regular review and may be updated to reflect changes in our practices or legal requirements. Updates will be published on our website.

14. Contact Information

For further information about our privacy practices: